Terms of Service

1. Who these terms are between

This website is operated by Neevo (Pty) Ltd, registration number 2026/579962/07, a private company registered in South Africa, trading as Neevo. Full company details are on our Contact page.

“We”, “us” and “our” mean Neevo. “You” means you, or the business you represent.

2. What these terms cover — and what they don’t

These terms apply to:

• Your use of neevo.co.za
• The Blueprint
• The Efficiency Audit
• Any enquiry or communication through this website

These terms do not apply to:

• Development projects (Build and Launch). Those are governed by a written services agreement and a statement of work, signed by both parties.
• Care Plans and ongoing maintenance, governed by a written service agreement.
• Partner arrangements, governed by a separate written agreement that deals with revenue share or equity, intellectual property and exit.
• Our products — GGFam, Triply and KinVault — each of which has its own terms.

Where a signed agreement covers something these terms also mention, the signed agreement applies. We’d rather be clear about that upfront than argue about it later.

3. Our services

3.1 The Blueprint. A fixed-price engagement producing a clickable prototype, a written specification, a fixed build quote across our ways of working, and a readiness checklist. Price: R12,500. Delivered within 1–2 weeks of the agreed start date, provided you attend the scheduled sessions and give feedback within the agreed times. Delays on your side extend the delivery date by the same amount.

3.2 The Efficiency Audit. A fixed-price engagement producing a process map, a prioritised list of what to automate, a fixed quote for the top item, and honest recommendations — including where the answer is to buy existing software instead of building. Price: R8,500. Delivered within 1 week of the agreed start date, on the same conditions.

3.3 What both include. Everything listed in the description of that service, and nothing beyond it. A Blueprint is not a build. An Audit is not an implementation. Neither includes ongoing support.

3.4 Quotes. A quote is valid for 30 days and is based on the scope described in it. If the scope changes, we re-quote before doing the work — never after.

3.5 No guarantee of commercial success. We can build your idea well. We can’t make people want it. Nothing on this website or in any deliverable is a promise that your app or system will succeed commercially, attract users, or generate revenue. Any projections we discuss are estimates, not commitments.

4. Payment

4.1 Fixed-price services are payable in full before work begins, unless we’ve agreed otherwise in writing.

4.2 All prices are in South African Rand. Currently not VAT registered.

4.3 Payment is by electronic funds transfer or through Paystack. Card details are handled by the gateway. We never see or store them.

4.4 Invoices for other work are payable within the period stated on the invoice or signed agreement.

4.5 Overdue amounts accrue interest at the maximum rate permitted by law from the due date until paid.

4.6 We may suspend work or services on overdue accounts, after giving you 7 days’ written notice and a chance to pay.

4.7 Third-party costs — app store developer accounts, domain registrations, third-party licences and subscriptions — are yours, disclosed and agreed before we incur them.

5. What we need from you

You agree to:

• Give us accurate, complete information about your project or business.
• Respond to questions and review deliverables within reasonable, agreed timeframes.
• Attend scheduled sessions, or reschedule with reasonable notice.
• Make sure you have the right to give us any content, data or materials you provide.
• Not ask us to build anything unlawful.

If work stalls on your side for more than 30 days, we may treat the engagement as complete and invoice for work done. We’ll warn you in writing before we do, because that’s a bad outcome for both of us and we’d rather avoid it.

6. Intellectual property

6.1 Your material. Anything you give us — content, data, branding, existing systems — stays yours. You grant us a licence to use it for the purpose of doing the work.

6.2 Deliverables. On full payment, ownership of the deliverables specifically created for you under a Blueprint or an Efficiency Audit transfers to you. You can use them however you like, including taking them to another developer. That’s the point of them.

6.3 Before payment, we retain ownership of all deliverables and you have no licence to use them.

6.4 Our background material. We keep ownership of everything we bring to the work that wasn’t created for you specifically: our methods, templates, tooling, frameworks, reusable components, and general know-how. Where a deliverable includes any of it, you get a perpetual, non-exclusive, royalty-free licence to use it as part of that deliverable. You don’t get to extract it and sell it separately.

6.5 Third-party and open-source components. Software we build may include third-party or open-source components licensed on their own terms. We’ll tell you what they are and make sure the licences are compatible with how you intend to use the software.

6.6 Skills are not confidential. Nothing stops us from using the general skills, techniques and experience we gain from your project on other projects. It does not entitle us to use your confidential information, your data, or your specific commercial ideas.

6.7 Website content. Everything on neevo.co.za — text, design, code, logos, product names — belongs to us or our licensors. Don’t copy or republish it without permission. You may quote it with attribution.

6.8 Portfolio rights. We’d like to describe work we’ve done for you, and show it, in our portfolio and marketing. If you’d rather we didn’t, say so in writing and we won’t. Confidential details are never included either way.

7. Confidentiality

Each of us agrees to keep the other’s confidential information confidential, to use it only for the purpose it was shared, and to protect it as carefully as our own. This survives the end of our working relationship.

It doesn’t apply to information that’s already public, that we already had, that we receive lawfully from someone else, or that we’re legally required to disclose — and if we are required to disclose, we’ll tell you first where we’re allowed to.

We treat your idea as confidential from the first conversation, whether or not you’ve asked us to and whether or not anything is signed. If you’d like a formal NDA before talking to us, that’s completely reasonable — ask and we’ll sign one.

8. Warranties and disclaimers

8.1 We’ll perform our services with reasonable skill and care, to the standard reasonably expected of a competent professional in our field.

8.2 Defects. If a deliverable doesn’t match what we agreed, tell us within 30 days and we’ll fix it at no charge. This is your primary remedy for defective work.

8.3 The website is provided as it is. We try to keep it accurate and available, but we don’t warrant it will be uninterrupted, error-free, or that the information on it is complete or current. Nothing on this website is professional advice for your specific situation.

8.4 Third-party services. Where our work depends on third-party services — app stores, payment gateways, hosting, APIs — we aren’t responsible for their availability, their decisions, or changes they make. That includes app store review outcomes. We’ll do everything reasonable to get your app approved. We can’t guarantee Apple or Google will approve it, and no one can.

8.5 Statutory rights. Nothing in these terms limits any right you have under the Consumer Protection Act 68 of 2008 or other law that can’t be limited by agreement.

9. Limitation of liability

9.1 Neither of us is liable to the other for indirect or consequential loss — including lost profits, lost revenue, lost business opportunity, lost data (beyond restoring from backups), or reputational harm — even if the loss was foreseeable.

9.2 Our total liability arising out of or in connection with a service, whatever the cause, is limited to the total amount you paid us for that service in the 12 months before the claim arose.

9.3 Nothing in this section limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that can’t lawfully be limited.

9.4 Any claim must be brought within 12 months of the date you became aware, or reasonably should have become aware, of the circumstances giving rise to it.

10. Cancellation and refunds

Cancellation and refund rights are set out in our Refund & Cancellation Policy, which forms part of these terms.

11. Termination

11.1 Either of us may end an engagement by written notice if the other commits a material breach and doesn’t fix it within 14 days of being told about it.

11.2 Either of us may end an engagement immediately if the other becomes insolvent, is liquidated, or enters business rescue.

11.3 On termination: you pay for work completed up to that date; we hand over everything you’ve paid for; and the clauses on intellectual property, confidentiality, liability and dispute resolution survive.

12. Dispute resolution

12.1 If a dispute arises, we’ll each nominate a representative and try to resolve it in good faith within 15 business days.

12.2 If that fails, the dispute goes to mediation under the rules of AFSA, with the mediator agreed between us or appointed by that body.

12.3 If mediation fails, the dispute is determined by a court of competent jurisdiction.

12.4 Nothing stops either of us seeking urgent interim relief from a court.

13. General

13.1 Governing law. South African law governs these terms. The courts of South Africa have jurisdiction.

13.2 Whole agreement. These terms, together with any signed agreement and quote, are the whole agreement between us and replace anything said or written before.

13.3 No waiver. If we don’t enforce something immediately, that doesn’t mean we’ve given up the right to enforce it later.

13.4 Severability. If a clause is found unenforceable, the rest continues to apply.

13.5 Assignment. You can’t transfer your rights under these terms without our written consent. We may transfer ours to a company that acquires our business, and we’ll tell you if we do.

13.6 Notices. Notices go to the email addresses we’ve been using with each other, or to the addresses on our Contact page. Notice by email is effective on the next business day after sending.

13.7 Changes. We may update these terms. The current version always applies to new engagements. Changes don’t apply retrospectively to work already agreed.

13.8 Force majeure. Neither of us is liable for delay or failure caused by something genuinely outside our reasonable control — including sustained loadshedding beyond published schedules, national network failures, natural disasters, or government action.

14. Contact

Questions about these terms: legal@neevo.co.za, or write to us at 1 Ceretto, Woodhill Golf Estate, Garsfontein, 0081.